We Offer Returns For Every Item! We are committed to provide the best quality products to our customers.
Our policy lasts 45days . If 45 days have passed since your Item(s) was(were) delivered, unfortunately we cannot offer you a refund or exchange.
If you are on time, contact us to start your refund process.
email@example.com or use our "contact us" page
To be eligible for a return, your item must be in the same condition that you received it. It must also be shipped in the original packaging.
Certain types of goods are exempt from return:
* Gift cards
* Downloadable software products
**Any item not in its original condition, damaged or missing parts for reasons not due to our error.
To complete your return, we require a receipt or proof of purchase. Please do not return your purchase to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original form of payment within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at firstname.lastname@example.org or use our "contact us" page
Sale items (if applicable)
Regular priced items can be refunded, unfortunately sale items cannot be refunded for more than the sale price.
Exchanges (if applicable)
We only replace items if they are faulty or damaged. If you need to exchange it for the same item, email us at email@example.com or use our "contact us" page and send your item to: 326 market street, Harrisburg Pa 17101
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you must send your product to:
326 market street, Harrisburg Pa 17101
You will be responsible for paying your own shipping costs for returning your item. Shipping charges will be refunded once we receive the item(s) . If you receive a refund, the return postage will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
What are the shipping times for your products?
We generally take 2 to 3 days to process your order, then :
Usual Shipping times For These Locations:
United States: 5–8 business days
United Kingdom: 6–11 business days
Canada: 13–16 business days
Australia :12–18 business days
For Any Other Location, you will receive an email with all the details
Do you provide tracking/product tracking information?
Yes we provide tracking numbers for all purchases on our online store, if after (maximum) 3 days after your order you do not receive your tracking number, ask us by e-mail at firstname.lastname@example.org or use our "contact us" page
Do you deliver all over the world?
Do you have a refund policy?
We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the appeal is filed within 45 days of the date of the delivery. For more information, please read more about our refund policy.
Where do you ship your products from?
Our products are mainly shipped from North America more precisely from the United States and also from all around the world depending on your location. This allows us to offer very short delivery times to our customers.
My order is missing items, what's going on?
Our products are shipped separately according to your order. If it contains, for example, items from two different warehouses, there will therefore be two deliveries. The rest of the order will likely arrive shortly.
I received a damaged item. What can I do?
We are sorry to learn this. Simply send us a photo of the damaged item in question to the email address: email@example.com and we will send you a similar replacement item as soon as possible.
I still have not received my order. What's taking so long?
We apologize for the delay. Sometimes international shipping may take longer than expected. However, you can track your order and see where it is at any time using the tracking number provided. If you still feel you need help locating your package or would like to inquire about this, please email us at: firstname.lastname@example.org or use our "contact us" page